Highway & Water Departments

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• The Water Clerk (extension 7) is available Monday - Friday 8:30am to 4:30pm for questions about your water bill.
• The Highway and Water Departments have varied hours Monday-Thursday, so appointments are necessary. 

• Our phone number for questions during regular business hours is (585) 289-3010 ext. 7
• Our phone number for water emergencies is (315) 759-7092
• Our email is water@townofmanchesterny.gov
• Our address is 1272 County Road 7, Clifton Springs, NY 14432

Water bills are mailed quarterly and due by January 31st, April 30th, July 31st, and October 31st. If the bill is not paid (or postmarked) by this date, a 10% penalty will be added.

There are a variety of reasons a bill may be different than expected, and we can help you understand the bill better! Please call (585) 289-3010 ext. 7 or email water@townofmanchesterny.gov and let us know your water bill number (if you have that available), the service location, and what questions you have.

Please contact us as soon as you have a final date that you'd like the water transferred or turned off. We will then schedule a final meter read and let you know the details of that process. In order to schedule this, please call (585) 289-3010 ext. 7.

The Highway and Water Departments have varied hours Monday-Thursday, so appointments are necessary.  Highway and Water do not have office hours as we are usually working on the roads and water lines.

Yes, if your reside outside of the villages, the Town can help with a broken mailbox. Please contact the highway department at (585) 289-3010 ext. 6 and leave a detailed message (phone number, name, and address) and somebody will get back to you shortly. Please allow time for us to receive your message and respond.

• Our phone number is (585) 289-3010 ext. 6 (we spend most of the day on the roads, so please leave a detailed message and we'll return your call as soon as possible)!
• Our email is manchwy@townofmanchesterny.gov